Last updated: 20 July 2026
This Privacy Policy explains how TecAtlas Pty Ltd (ACN 697 657 097, ABN 35 697 657 097), operating as SnapSlot, collects, uses, and handles your personal information. By using the SnapSlot platform, you consent to the practices described in this policy. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We collect information you provide when creating an account, including your name, email address, suburb, and phone number (if provided). When you register as a business owner, we also collect your date of birth to confirm you meet our minimum age requirement of 18 years. We also collect information generated by your use of the platform, such as bookings made, slots posted, favourites, reviews, and transaction records. With your permission, the app accesses your device's approximate location for two purposes: to show slots near you when browsing, and to auto-fill your suburb during sign-up. Your location coordinates are used only at that moment and are not stored — for suburb auto-fill, only the resulting suburb name is retained. If you enable notifications, we collect a device push token so we can deliver booking and slot alerts to your device. We collect basic technical data — such as device type, app version, and crash reports — to keep the app working reliably. Payment card details are handled directly by Stripe and are not stored by SnapSlot; we retain only the last four digits and card brand of your payment card for display purposes.
We use your information to operate and improve the platform, process and confirm bookings, send booking notifications and service updates, respond to support enquiries, and comply with our legal obligations. We do not use your information for unsolicited marketing without your consent.
When you make a booking, we share limited information with the relevant business — specifically the details needed to fulfil the appointment (such as your first name and contact number for that active booking). We do not sell your personal information to third parties. We may share information with service providers who help us operate the platform — including Supabase (data storage and hosting), Stripe (payment processing), PostHog (product analytics), Sentry (crash and diagnostic reporting), Expo (push notification delivery), and Google (location geocoding and address lookup) — subject to confidentiality obligations. These providers may store data outside Australia.
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse, including the use of industry-standard encryption in transit and at rest through our infrastructure providers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request access to or correction of your personal information at any time by contacting us at support@snapslot.com.au. You may also delete your account through the app or by following our account deletion process, which removes your personal information from our active systems, subject to any legal retention requirements.
We retain your personal information for as long as your account is active or as needed to provide our services. Records of completed financial transactions may be retained for the period required by Australian tax and financial record-keeping law. After your account is deleted, residual information may remain in secure backups for a limited period before being purged.
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at support@snapslot.com.au. Postal address: PO Box 259, Lara VIC 3212.