Last updated: 25 June 2026
By accessing or using the SnapSlot platform ("Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Platform. SnapSlot is operated by TecAtlas Pty Ltd (ACN 697 657 097, ABN 35 697 657 097).
SnapSlot is a last-minute appointment marketplace that connects customers with local service businesses. SnapSlot facilitates bookings but is not itself a service provider. The services you book are provided by independent businesses listed on the Platform.
You must create an account to use SnapSlot. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must provide accurate and complete information when registering. If you believe your account has been compromised, contact us immediately at support@snapslot.com.au.
Businesses post discounted appointment slots that are available at short notice. Customers browse available slots and confirm bookings through the Platform. Payment is processed at the time of booking. Once a booking is confirmed, the slot is removed from the marketplace.
All payments are processed securely via Stripe. By confirming a booking, you authorise payment of the displayed SnapSlot price. Prices displayed are inclusive of all applicable charges unless otherwise stated. SnapSlot retains a platform fee from each transaction.
Bookings made through SnapSlot are offered at a discounted price in exchange for your commitment to attend, and are generally non-refundable. No-shows and late cancellations are not eligible for a refund. However, you may be entitled to a refund in the following circumstances: (a) Business cancellation: if the business cancels your confirmed booking, or is unable to provide the booked service, you will receive a full refund; (b) Genuine emergencies: in the event of a genuine emergency preventing attendance, you may submit a refund request to support@snapslot.com.au, assessed at SnapSlot's reasonable discretion; (c) Circumstances beyond reasonable control: where a booking cannot proceed due to events beyond the reasonable control of either party (for example, natural disaster or other force majeure events), a refund may be provided. Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law that cannot be lawfully excluded.
Business owners must ensure that all listed slots are genuine and available. Businesses must honour confirmed bookings. Repeated failure to honour bookings, inaccurate listings, or abusive conduct towards customers may result in suspension or removal from the Platform. Business owners are solely responsible for the quality and safety of the services they provide.
Customers must attend their booked appointments on time. Repeated no-shows may result in account suspension. You must not attempt to misuse the Platform, engage in fraudulent chargebacks, or circumvent the booking process to avoid platform fees.
If you experience an issue with a booking or a service provider, please contact us at support@snapslot.com.au in the first instance. SnapSlot will attempt to mediate disputes in good faith but is not liable for the conduct of independent service providers. These Terms are governed by the laws of Victoria, Australia.
All content, branding, and technology on the SnapSlot Platform are owned by or licensed to TecAtlas Pty Ltd (ACN 697 657 097, ABN 35 697 657 097). You may not reproduce, redistribute, or create derivative works from any Platform content without prior written permission.
To the maximum extent permitted by Australian law, SnapSlot and TecAtlas Pty Ltd are not liable for any indirect, incidental, or consequential loss arising from your use of the Platform or any services booked through it. Our total liability to you for any claim shall not exceed the amount you paid for the relevant booking. This clause is subject to the Australian Consumer Law clause below.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded. Where SnapSlot is liable for a failure to comply with a consumer guarantee that cannot be excluded, our liability is limited (where permitted) to resupplying the relevant service or paying the cost of resupply. This clause prevails over any other provision of these Terms to the extent of any inconsistency.
If you have any questions about these Terms of Service, please contact us at support@snapslot.com.au. Postal address: PO Box 259, Lara VIC 3212.